Impact Assessments
The process for actively promoting equality in the development of services to all customers is called an Impact Assessment. Completing and publishing Impact Assessments is a legal requirement and demonstrates The Pension Service's commitment to equality.
To access the Impact Assessments please select from the list below:
Improved Pension Credit application process (disability) – July 2006
Improved Pension Credit application process (race) – July 2006
Improved change of circumstances and enquiries process (disability) – August 2007
Improved change of circumstances and enquiries process (gender) – August 2007
Improved change of circumstances and enquiries process (race) – August 2007
Equality Impact Assessment – July 2008 – [PDF file 80kb]
How to read or print PDFs
To read the PDFs online, or to print them, you need to have Adobe Reader installed on your computer. If you don't already have Adobe Reader, you can download Adobe Reader from the Adobe website
Alternative ways to read PDFs
If you use screen reader software or an audio-enabled web browser, Adobe provides a free online tool that you can use to convert the guides to a plain text format.
To use Adobe's online tool:
1. Find the link on this website to the guide you want to read, and copy it
2. Go
to Adobe's online tool
3. Follow the instructions onscreen
The tool will display your chosen guide as a web page (HTML) or as plain text.
You can read more about Adobe Reader and accessibility on the Adobe website